Environmnetal Active Gate not showing in Dynatrace

[Freddie_lewelle]

Hello,

I started my Environmental Active Gate server dynatracegateway.service and it shows running and started, but in the Dynatrace UI under Deployment status, it does not list.

Any ideas what could be the issue?

Thanks,

Freddie Lewellen

Toyota

[JamesKitson]

First thing to check is the ActiveGate logs: https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/configuration/wh...

Most common issues would be related to the Dynatrace server not being reachable from the ActiveGate for one reason or another.

[freddie_lewell1]

Hi @James K.

Here are my logs from my ENV Active Gate server. What do these error mean?

$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

2021-01-19 06:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

[JamesKitson · Accepted solution]

Looks like it doesn't like the version of the ActiveGate you're using. Haven't dealt with this before personally but if it's like OneAgents it might be that that version of AG is no longer available on that environment (e.g. it's older and none were connected).

You can check here to see what versions are still available. The fix i f so (and I would try this anyway) would be try with the latest ActiveGate version.

[BaliBan]

Hey  @JamesKitson ,

How can we uninstall AG that is now showing in Deployment Status

[mackermann2]

Hi BaliBan,

If the ActiveGate component has been removed from the server, this one should disappear automatically after a few days of inactivity in the Dynatrace UI, and without any action from your side.