Our Dynatrace SaaS customer ANA(Air Nippon Airway) is asking
what mail notification email will be sent to it when an issue which damages their
SaaS tenant occurs - sender/subject of the
notification and keywords included in the notifcation, .. etc.
They are requesting to provide a sample of the notification.
Can anyone help me on this?
Solved! Go to Solution.
Under Email Integration--> problem notification you can see the format of mail even you can edit what you want to send but the default message should be there.
something like this:Subject
Thank you for your reply.
It seems like I failed to convey my question correctly.
This is not for a trouble in a customer's system monitored by Dynatrace but for a trouble in Dynatrace SaaS clusters. Not sure if we will experience such case, but in case we can't provide a Dynatrace service due to a fatal trouble and Dynatrace LLC need to notify the trouble to our customers.
This is the emails sent by Dynatrace in case an issue with our infrastructure occurs. The link points to dynatrace.status.io
You can subscribe to that emails in your user profile.
Thank you, I will share this with the customer.