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Hi all, i need to know why a service of supported tech appears Opaque


Hi all, I need to know why service of supported tech appears Opaque (see attached screenshot). thanks. 

Service view shows at property level supported techs, so why that service appears Opaque?



DynaMight Champion
DynaMight Champion


a. Does your license support code level visibility ?

b. if so, check the host and process group displays to see if there is any warning that indicates prevention of instrumentation

Also, from the documentations:

Other reasons services may be classified as opaque

There can be cases where a service is considered opaque even when the service is recognized and of a supported technology. This can occur for the following reasons:


  • A process is offline though a service still makes calls to it. These types of opaque services are used to visualize dependencies in the context of availability problems.
  • A process never started processing a request (the calling service receives an error or timeout) and therefore Dynatrace cant track the request in the process.
  • A process hasn't completely restarted following OneAgent installation. By the time the process restarts, it should no longer appear as opaque.
  • The framework processing the request at the specific port is not currently supported by OneAgent. If this is important to you, please submit a Request for Enhancement request for the specific framework and version by visiting our Answers user forum.
  • The framework is supported, but OneAgent has run into a technical problem. In such a case, please submit a Support ticket. Describe the issue as best you can and include all details regarding your underlying framework, technologies, and versions.




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