How can we monitor Microsoft Outlook from Dynatrace SAAS/Managed?

[hmor3]

Hi Team,

we need to monitor Microsoft Outlook from Dynatrace.

I cann see there is no direct option to capture Outlook health via oneagent , please let me know if ther is any alternate option like Plugin or anything via DCRUM or even appmon?

Thanks

Himanshu Mor

[pahofmann · Accepted solution]

I don't see a way to monitor Outlook with Dynatrace Agent Based approches.

For outlook we have used Synthetic Monitoring before and integrated it with dynatrace.

For Exchange Monitoring you could use DCRUM.

[hmor3]

Hi Patrick,

Thanks for the update!

I believe DCRUM can monitor Ecxhnage Traffic Front end metrics like HTTP errors & TCP errors in the traffic.please correct me if i am having wrong information here.

We want to monitor Outlook or exchange from a troubleshooting perspective for ongoing issues like unable to send emails/receive emails and other related issues.

So we need to monitor metrics like :

Local Queue Length

Remote Queue Length

Messages Delivered per Second

Messages Received per Second

Connection Queue Length

Send Queue Size - Public Folders

Receive Queue Size - Mailboxes

Receive Queue Size - Public Folders

Folder Opens per Second - Mailboxes

Or if some dedicated agent based option is available , it would be welcome that can provide RCA for the issues using AI .

Thanks

Himanshu Mor

[Friederike_Thun]

You are right - DC RUM can monitor the connection between Client and Server and give you transaction time for "open calender" e.g. or give you number of errors seen on the protocol.

I assume the only possibility for the monitoring you are searching for is trying to request these metrics via API from the exchange server and pushing it into Dynatrace

[hayden_miedema · Accepted solution]

Dynatrace does have an agentless solution for these types of applications that is in the works, but is not currently available. This is going to be done via a browser extension that then injects the Javascipt agent into the webpage. This would only be for RUM monitoring, but I would keep an eye out for more info around this from the blog.

[hmor3]

Hi @Hayden M.,

Thanks and keep me posted for further updates on this!

Our objective is to monitor outlook in a way that we can troubleshoot real life problems with Dynatrace for Outlook.

Thanks

Himanshu Mor

[pahofmann]

Hi Hayden,

I already tested the Injection via Browser Plugin and itis great. But how would it work for Outlook, which is not a webpage?

It could be used for Outlook Web Acces but not the rich clien tI assume @Himanshu M. is talking about.

[AlexanderSommer]

A plugin for the non browser based Outlook is not planned. Perhaps you can use our Real user monitoring OpenKit API and implement your own plugin:
https://www.dynatrace.com/news/blog/digital-touchp...

https://www.dynatrace.com/support/help/user-experience/custom-applications/how-do-i-instrument-my-custom-applications-using-dynatrace-openkit/

[hmor3]

Thanks @Alexander S. for clarifying that Non-browser based Outlook is not planned !

I will check for possiblities on writing own plugin!

Thanks

Himanshu Mor