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I can't create a support ticket.

Shirai
Helper

Hi.

I tried to create a support ticket, but I get an error message about the Environment field and can't create a ticket.
Of course, I entered the URL of the tenant in the Environment field.

Does anyone know how to deal with it?

Shirai_0-1681808643770.png

 

Toshimasa Shirai.

 

T.Shirai IIM Corp. Osaka Japan
3 REPLIES 3

AntonPineiro
DynaMight Guru
DynaMight Guru

Hi,

Can you use chat in your environment?

AntonPineiro_0-1681809544375.png

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

PatrykAdamowicz
Dynatrace Enthusiast
Dynatrace Enthusiast

Hello @Shirai ,

a ticket on your behalf was created to investigate the issue you're facing.
Please let us know if you have access to it on Support Portal - https://one.dynatrace.com/hc/en-us/requests

Best Regards

Hi Patryk-san.

I was able to access the ticket. I'll comment there. thank you.

Toshimasa Shirai.

T.Shirai IIM Corp. Osaka Japan

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