No data centers detected

[Babar_Qayyum]

Dear All,

What could be the reason behind no data centers detected?

Regards,

Babar

[skrystosik]

Did you see this?

https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/207769/how-is-the-location-of...

Sebastian

[Babar_Qayyum]

Hello @sebastian k.

I had gone through the documents but could not find a helpful in this situation except below comments in your shared post.

Also, if you set up IP ranges in Settings -> Web & mobile monitoring -> Map IP addresses to locations and your hosts fall into those IP ranges, it will also determine that location as a Datacenter. This is a manual way of defining your own Datacenter configuration in Dynatrace.

It means I will have to define the manual subnets.

Regards,

Babar

[Julius_Loman]

Yes, you have to.define your own ranges.

[Babar_Qayyum]

Hello @Julius L.

I defined an IP address mapping rules where geographic coordinates were mandatory to show the data center. First of all this should be picked up automatically as a local data center and secondly if someone wants to import geographic regions then how the Geographic coordinates will be defined.

What is your opinion?

Regards,

Babar

[Julius_Loman]

I'm not sure what do you mean by local data center. You just have to define Geo IP rules for internal (or external addresses). Your datacenters will be then named by the geolocation name. I only the city name and country will be used. So if you want to change the name of the datacenter you will probably have to rename the city name for the ip range.
(It takes some time for existing records - just did this yesterday).

[Babar_Qayyum]

Hello @Julius L.

Basically, I was asking about the geographic coordinates which should not be mandatory to map the location.

Regards,

Babar

[Julius_Loman]

I guess - only private IP addresses on all hosts in the environment and VMWARE is not connected.
As far as I know, datacenters are detected by public IP addresses of the monitored hosts.

[Babar_Qayyum]

Hello @Julius L.

Yes. Currently, we have only 4 Solaris Machine having OneAgent installed.

Regards,

Babar

[Babar_Qayyum]

Hello @Julius L.

We don't have any public monitored hosts.

How to show a local datacenter?

Regards,

Babar

[devinmarco · Accepted solution]

Hi @Babar_Qayyum 

Here is the reasons behind no data centers detected?

1. Technical Issue: It's possible that there is a technical issue with the tools or methods being used to detect data centers. The detection system may have limitations or could be malfunctioning, resulting in the failure to identify any data centers.

2. Location: The area being surveyed might not have any data centers present. Data centers are typically concentrated in specific regions or areas with favorable conditions such as reliable power supply, good network connectivity, and suitable environmental factors. If the survey is conducted in an area without data centers, none will be detected.[https://community.dynatrace.com/t5/Open-Q-A/How-is-the-location-of-data-center-detected-in-Dynatrace...]

3. Security Measures: Data centers often have robust security measures in place to protect sensitive information. These measures may include physical security controls, such as restricted access or concealed locations. If the data center's security measures are highly effective, it could make it challenging to detect them through external means.

4. Small-scale or Private Data Centers: Not all data centers are large-scale facilities operated by major companies. Some organizations, especially smaller businesses or private entities, may have smaller-scale data center or server rooms that are not easily detectable from the outside. These data centers might not be identified by general-purpose detection methods.

5. Virtualization and Cloud Computing: With the rise of virtualization and cloud computing, many companies have shifted their data storage and processing to virtual environments or third-party cloud service providers. In such cases, the physical data center infrastructure may not be directly visible or accessible, making it difficult to detect through conventional means.

6. Outdated or Incomplete Data: The detection methods or tools being used might rely on outdated or incomplete data sources. Data centers are dynamic entities, and new facilities can be established or existing ones can be decommissioned or relocated. If the detection system is not updated with the latest information, it may fail to detect currently operational data centers.