OneAgent Services failed to restart

[Peter_Youssef]

Dears I Appreciate your support and recommendations for this situation:

• After migration to Private cloud, I've got this message on a specific server where OneAgent is installed.
• Another server is Up and Running normally but, on Dynatrace platform it shows OneAgent is Offline.

Thanks.

[Romanenkov_Al3x · Accepted solution]

Hello.

Have you tried to reinstall one agent?

install.log very helpful in such cases. Also, at 99% re-installation fixes any connectivity\ permissions issues.

Also, you can try to find any errors in ruxitagent_host_* log in %PROGRAMDATA%\dynatrace\oneagent\log

Regards,

Alexander Romanenkov

[Peter_Youssef]

Thanks @Romanenkov_Al3x , Yes honestly I've suggested to the Server admin that I'll re-install Dynatrace OneAgent tomorrow morning.

Thanks for the second suggestion also, I'll check it in advance.