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OneAgent can't switch off after been disconnected for long time

Saharnir
Observer

Upon reviewing the OneAgent health status, I observed that there is an agent running an outdated version. Upon closer inspection, it became apparent that this particular agent has not been connected for the past 1000 days.

Despite having the "monitor this host" setting enabled, I took the step of turning it off along with disabling process injection. However, the server continues to display certain services on the OneAgent health page and does not disappear. This persistence is impacting the disk space, as Dynatrace retains the old version to ensure compatibility.

 i think this is  a product bug  !!

 

1 REPLY 1

DavidRitter
Dynatrace Helper
Dynatrace Helper

Hello,

This does sound like it's a bug. Dynatrace support should be able to help in resolving this issue. You can submit a ticket here: Dynatrace Support Center

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