I was wondering how others are handling the following scenario.
For the most part, when there is a problem identified by Dynatrace, it's on a single service or host or process/group. And via our ServiceNow integration, an incident is created with a single CI referenced.
However, when there is a problem impacting multiple hosts that Davis AI compounds into one single problem alert (a multiple infrastructure problem), which then reports multiple hosts to ServiceNow.
Here is how such a problem looks in Dynatrace referencing 2 hosts.
Here is how that's being reported in ServiceNow, reporting both hosts.
In ServiceNow you can only have one assignment group. If more than 1 host get reported, it could be tricky deciding to whom the ServiceNow incident should be assigned. Has anyone else come across this? How did you solve for this?
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