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It looks like you are requesting to external domain server or public network API, if you don't have agent o this server you can get details of performance of this, but you can double check response of API from your service for exception and for network time by your solution no for api.claro.br.
Thanks for highlighting this point, for the requests to public networks:
It's automatically detected and let's say partially monitored by Dynatrace on the calling side.
So, you will gain the visibility on such external services: "request counts, response time degradation, failure rate"
You will be able to check the backtrace to get full info about the requester "monitored entity"
For the network part between the monitored services and external API, it's recommended to extend the monitoring for such aspects "Cisco, F5, FortiGate" or based on what actually you have.
Hence, if you figured out the full monitoring landscape, you will be able to pinpoint to the main root cause.
As long as, you have no visibility into the network part, you can refer to the API entity for more info.😉
