Technical issue: Unable to access exam lab & Dashboard shows "Success" (even though I never started!)

[Oubaali]

Hello everyone,

I'm looking for some advice or guidance regarding a technical issue I encountered with my Dynatrace Associate Certification exam, which was scheduled for October 11, 2026.

The problem:
I was unable to launch the exam because I couldn't access the required lab environment. I reached out to ProctorU support, but they informed me that they cannot provide the lab credentials and instructed me to contact Dynatrace directly.

The confusion:
What's even more strange is that my certification dashboard currently shows the session as "accomplished with success." I want to be very clear: the exam session never actually started. The technical issue prevented me from even beginning the process, so I am very confused by this incorrect status.

The difficulty in reaching support:
I have been trying to find the official way to contact Dynatrace support to resolve this, but I couldn't find a working link. I tried this one: https://learn.university.dynatrace.com/support.dynatrace.com, but it leads to a 404 error.

My questions to the community:

1. Has anyone else experienced this "false success" status on their dashboard due to a technical glitch?
2. Do you know the best/most direct way to reach the Dynatrace University support team to reschedule the exam without penalty?

Any help or guidance would be greatly appreciated!

Thank you in advance.

Best regards,
Oubaali

[dylan_taelemans]

Try ==> https://support.dynatrace.com/
Here you should be able to make your case.

[oubm01a · Accepted solution]

Thank you very much Dylan for your help.
With my personal account I couldn't open a ticket so open it with my professional account.