Transfer my certificate to my new organisation mail which are under university.dynatrace.com

[Vaibhav713]

I have changed organizations and would like to transfer my Dynatrace University certifications, badges, and course history from my old email to my new organization email. What needs to be done here. As already raised a ticket with dynatrace support team but no luck.

[ChadTurner]

have you opened a support ticket and point it to the university team? 

[Vaibhav713]

Hi @ChadTurner ,I raised a ticket with them on 25 December 2025, but I haven’t received a response yet.

[ChadTurner]

The Dynatrace Community team will be able to help you transfer the old account to your new account. I has to do this about 3 years ago. There were some strict rules that we had to follow to get it to migrate over. @AgataWlodarczyk

[AntonPineiro]

Hi,

You can check this thread.

Best regards

[Vaibhav713]

Hi @AntonPineiro / @ChadTurner , 

This post refers to community certificates and badges. Will these be applicable to Dynatrace University

considering that my associate and partner sales certificates are linked to my previous organization’s email account?

[AgataWlodarczyk · Accepted solution]

Hi @Vaibhav713 .
This Community and Dynatrace University are 2 different systems.
I noticed, that you already submitted a ticket to the University, which is the only way to transfer all your University credentials.
Hope they will get back to you shortly.

[Ahmed_Fouad]

I have the same problem and i submitted my ticket from 17 december and the problem is not solved till now and i have work to done and i need my certificate as soon as possible