Hello,
I have completed the Dynatrace Associate Certification Learning Plan, including all 3 mandatory courses.
Learning Plan ID: LP-YVMWL1
Completion date: August 14, 2026
However, I cannot find any option to schedule my Associate Certification exam.
My Dynatrace University dashboard shows:
“We weren't able to find your upcoming certification appointments.”
I also tried to contact Dynatrace Support, but I cannot access the support portal. I receive these error codes:
TRIAL_ACCOUNT_NO_PORTAL_ACCESS
ACCOUNT_MAPPING_NOT_FOUND
Could someone from the Dynatrace University / Certification team please help me access the exam scheduling process?
Thank you.
