Unable to schedule Dynatrace Associate exam

[pop]

Hello,

I have completed the Dynatrace Associate Certification Learning Plan, including all 3 mandatory courses.

Learning Plan ID: LP-YVMWL1
Completion date: August 14, 2026

However, I cannot find any option to schedule my Associate Certification exam.

My Dynatrace University dashboard shows:
“We weren't able to find your upcoming certification appointments.”

I also tried to contact Dynatrace Support, but I cannot access the support portal. I receive these error codes:

TRIAL_ACCOUNT_NO_PORTAL_ACCESS

ACCOUNT_MAPPING_NOT_FOUND

Could someone from the Dynatrace University / Certification team please help me access the exam scheduling process?

Thank you.

[p_devulapalli · Accepted solution]

@pop In the DT University, you need to select "Certifications" from the user menu and you would see the option to enroll for the certification exam , did you try this?

[pop · Accepted solution]

Hi Phani,

Yes, I had already checked the Certifications section as you suggested. I'm not sure what happened, but the certification options have now appeared in my account and I can access them.

Thank you very much for your help! We can consider this topic resolved and close it.

Best regards,
Pop