Unbale to OneAgent on window server

[Prithvi_Mandal]

Dear Team,

I am trying to install oneagent on window server but during the installation of oneagent it gets freeze.

Please find attached screenshot, can anyone have some idea on this.

[Peter_Youssef · Accepted solution]

Hi @Prithvi_Mandal 

• You can end the task through alt + Ctrl + delete 
• delete the installation files 
• reboot the server 
• re-install the package again

Kindly check the allocated resources on the highlighted server 

• https://docs.dynatrace.com/docs/ingest-from/dynatrace-oneagent/installation-and-operation/windows/in...

If the resources aren't compatible, kindly ask for increasing the allocated resources.

Hoping it helps

BR,

Peter

[vibhamishr20531 · Accepted solution]

Hi @Prithvi_Mandal ,

Uninstall WinPcap driver to allow Npcap installation

If you have the WinPcap driver installed, we recommend that you remove it prior to OneAgent installation and let the OneAgent installer install the appropriate packet capture driver as packaged with the OneAgent installer: Npcap is the recommended packet capture driver for OneAgent.

Npcap is the successor to WinPcap and is best suited for Dynatrace network analysis. The Npcap driver provided with the OneAgent installer is packaged in such a way that its DLL library files are seamlessly integrated with Dynatrace software, enabling unattended updates. 

And then proceed as suggested by @Peter_Youssef 

[Peter_Youssef]

Hello @vibhamishr20531 

Thanks for highlighting the uninstallation step .