09 Oct 2024 12:00 PM
Hi Team
I have raised a urgent dynatrace support ticket a month back .The response is very slow and not proper.kindly let me know the steps to escalate
Solved! Go to Solution.
09 Oct 2024 12:05 PM
@ebasarah_ebenaz , have you tried the Live chat instead ?
https://support.dynatrace.com/
09 Oct 2024 12:18 PM
Hello @ebasarah_ebenaz
Through your environment access, open live chat and discuss your concern with Dynatrace engineer in case it requires escalation, the ticket will be assigned to Dynatrace support team where you can ask for a troubleshooting call depending on the raised concern.
BR,
Peter
09 Oct 2024 12:40 PM
Hello @ebasarah_ebenaz
Hopefully your case will be solved soon.
KR,
Peter.