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Analyze complete actions

roberta_dellosa
Participant

Now I use Oneagent

Is helpful use a UserSession but I want divede a one action completed (no for session completed) for one user is possible?I can identify the multiple actions to be analyzed together and divide them from all the actions in the session


2 REPLIES 2

ChadTurner
Leader

I would recommend using Conversion Goals. This will allow you to identify key actions that a user makes, and once it is made, you will have even more metrics as to the % of actions completed and so on. Its pretty simple to create. This article will help you with that: https://www.dynatrace.com/support/help/how-to-use-dynatrace/real-user-monitoring/how-to-use-real-use...

-Chad

Domenico_Bressi
Advisor

HI

my suggestion is to "isolate" action you need in order to built a Business Funnel using USql. In this way you can deep customer journey, find error, check "step" performance define KPI. No matter what the customer do during the full session but "focus on what really matter".

Use User Experience score in additional to have the "big picture" and graf the result for continuous monitoring

https://www.dynatrace.com/news/blog/understand-and-optimize-user-journeys-with-funnel-charting/