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How to troubleshoot unknown host exception error for a Web Service call made from Android /IOS App

rishirajk
Visitor

Hello Everyone, 

We are trying to troubleshoot of a problem we are facing with one of the Web Request made by our Mobile Android/IOS app. 

Sometimes this call from mobile app fails with unknown host exception with following error

 "java.net.UnknownHostException: Unable to resolve host "our-host-name": No address associated with hostname".

We are able to capture the failed call for this Web Request in Dynatrace but I am thinking if there can be anything else can be caputured on Dynatrace for failed attempt from the mobile app/device. 

To give some background It is the first call made by app also it is intermittent in nature as in the call works fine sometimes for the impacted user.

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