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Session Replay privacy excellence - Brainstorming

Babar_Qayyum
DynaMight Guru
DynaMight Guru

Dear All,

 

Please do some brainstorming with me to understand the following documented statements:

 

  • By default, each user session is anonymized so that the data subject cannot be identified.
  • Full transparency and control are available to users through the opt-in functionality, which you can integrate with your existing consent solution (Only for certain customers so that you can offer them premium support).

 

If all user sessions will be anonymized then, how to provide premium support (because mainly we identify the customers with their ID/Alias using the tag feature)?

If we use the opt-in functionality, will this ignore the anonymized rule and capture the user ID/Alias?

 

Regards,

Babar

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