The New RUM Experience PREVIEW: record the user action that doesn't call the backend

[RaidanAlmaqtari]

Hi Community,

I’ve recently enabled the new RUM Experience (Preview) feature. I have a use case where the customer clicks on filters in a dropdown list. The dropdown takes some time to display the options, but no backend call (XHR/fetch) is triggered.

Since there is no network request or page load, this interaction is not automatically recorded as a user action in Dynatrace.

My question:
How can I configure Dynatrace to record this dropdown interaction as a user action, even when it doesn’t call the backend?

Thanks in advance for your guidance!

[paul_kapeller · Accepted solution]

to capture user interactions you need to enable "Experience Analytics" on top of new RUM - a feature which stays in preview for a while still. It will auto-capture behavioral events such as clicks, scrolls etc.

E.g. step 6 on this page: https://docs.dynatrace.com/docs/observe/digital-experience/new-rum-experience/web-frontends/initial-...