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📚 Unlock the full potential of Digital Experience Monitoring with the latest Dynatrace, Grail and OneAgent

Dynatrace Helper
Dynatrace Helper

Digital Experience Monitoring (DEM) has become front and center within the observability space. That’s why customers have consistently increased demands to gain better visibility and analytics possibilities of their end users’ experiences. At the same time, the landscape of web and mobile technologies is rapidly evolving and Google’s core web vitals and new mobile vitals have shaped the area significantly.

As a leader in observability, Dynatrace is going to launch a significative upgrade to its current solution for modern frontend monitoring. DEM powered by Grail will allow users to gain even deeper insights, further optimize user experiences across devices and drive better business outcomes.

With this post, we’d like to inform you in advance about upcoming benefits and expected impacts, focusing on RUM and our new data model. We’re informing about new apps and additional DEM enhancements in separate posts.

I’m sure you’re excited about what’s to come and at the same time, you can already prepare your organizations for the changes and actions required and ask any questions that come to mind when reading this. We will try our best to respond to them in a timely manner. The post including the FAQ section will be updated based on your feedback and questions.

Grail and the latest Dynatrace

We have seen how logs, business events, metrics and traces have benefited from being on Grail in the past 18 months. Starting in October (current plan for early adoption), your frontend applications will also be able to reap similar benefits. Existing as well as new use cases will be enriched with more data granularity, advanced querying capabilities and extended retention times on the new Dynatrace platform.

New RUM data model and Grail

The core of the improvement is a new, future-proof data model based on RUM and session events; which will subsequently be captured via a new OneAgent module, sent via an enhanced beacon protocol, ingested via OpenPipeline and stored into our new Platform and Grail. An event-based capturing approach allows us to unlock significant improvements in monitoring coverage as well as data analytics and AI. Events will enhance and elevate the value customers can gain compared to user actions today.

Key benefits

DEM powered by Grail offers a range of features designed to enhance your data analysis capabilities. One of the key features is extended retention of RUM data. This allows you to extend your individual retention time up to 10 years, providing a long-term view of your data trends.

In addition, we auto-capture all requests made by your frontend applications, including their W3C timings. These requests can then be monitored, analyzed and alerted on individually with the latest Dynatrace, offering a granular view of your frontend applications’ performance.

To help you better understand your end-users’ behavior, our new agent module can also auto-capture the main user interactions. This feature covers a variety of interaction types like clicks, scrolls, mouse-overs etc. provides better understanding for each interaction and navigation, enabling advanced user behavior analytics.

We’ve also made improvements to our data semantics and auto-enrichments. For instance, we will provide element context on user interactions and view-context on mobile performance data. This enhancement allows for a more straightforward but also in-depth analysis of your data.

If you’re running into property limits, our new event-based capturing and Grail will solve this. You can enrich +100s of properties on events and sessions to capture your individual context. With DQL, custom apps and custom anomaly detection, all this data is at your fingertips. This feature allows for a more personalized analysis of your data.

Finally, if you’re unable to use cookies or don’t have a user session, there’s no need to worry. We are planning to also allow you to collect and analyze RUM data in session-less mode. This ensures that you can still gain valuable insights from your data, regardless of your ability to use cookies or establish user sessions.



Eligible customers (SaaS, access to Grail, DPS) need to actively decide to opt into event-based capturing & ingest to Grail on a per-frontend-application basis via new settings.

Technical impact of the activation

There’s no impact on the current capturing based on user actions on classic, therefore classic features, data ingest, metrics, dashboards etc. are not affected by its activation.

Once the setting is enabled, additional configuration and capture code will be added to the RUM JavaScript. This will enable sending events to Grail in addition to existing data capture. It requires a minimum version of the RUM JavaScript (minimum version to be determined). Despite the added capture code, the RUM JavaScript will still be smaller with better performance as we also invested in significant code cleanups and optimization. We are planning to provide evidence for this as well.

OneAgent for mobile also requires a minimum version (to be determined) but as usual must be shipped together with the app first and downloaded by users before data is stored on Grail.

We are expecting an increased data volume sent from your end users’ browsers & mobile apps to Dynatrace as additional events and properties are captured and are directly ingested into Grail where you can consume it within the latest Dynatrace.

Consumption impact of the activation

There will be no additional charges for activating the initial features delivered in October 2024. So RUM data ingest to Grail and also querying the data inside the upcoming new DEM apps on Grail will not be charged. However, querying events in Notebooks and Dashboards are subject to events powered by Grail billing and extending data retention beyond the default 35 days on Grail is subject to events powered by Grail billing.


DEM powered by Grail only applies to customers on SaaS with access to Grail. A DPS contract (GA) is required.

Early adoption is targeted to start in October 2024. It will include capturing user interactions, navigations, requests, web vitals and errors for web applications and requests, an initial set of mobile vitals, errors and crashes with view-context on mobile applications.

Supporting material /contact

Please look out for updates on this post / comments from Dynatrace and future blog posts planned. Go ahead and make use of our in-product chat as well as approach your assigned Product Specialist, Customer Success Manager, Customer Success Engineer or Business Insights Analyst if you have individual questions. We will of course update our public documentation once the features get rolled-out.




  • What will happen to user actions?
    • In classic apps (e.g. Dashboards Classic) and the current DEM features, user actions stay untouched – so zero impact on your metrics, analysis screens and dashboards.
    • On Grail, user actions will no longer exist in this form. The data currently found within user actions will be stored in separate events, so it will be way easier to analyze the information we capture. E.g. user interactions (e.g. clicks, scrolls etc.) are stored as user interaction events and web requests (e.g. document, xhr,…) as web request events. So any event can be analyzed and monitored with high granularity and full context. As an example, a web request includes properties like the page, full-URL, geolocation, response code, start and end-time, duration and more.
    • To understand overall timings (e.g. of a page load) we are offering web vitals, and users can view resource loads and their timings in Notebooks or in an updated waterfall chart (to be delivered later this year).
  • How does the data model look like?
    • We will collect RUM events.
      • with details about requests, navigations, errors and user interactions including additional auto-captured properties. Some properties are captured by default and any RUM event will include them. Other properties are captured in addition depending on the type of data collected. E.g. a web request holds the http.response.status_code . On top of this, customers can enrich the events with their custom properties as well or send in custom RUM events.
    • We will generate user session aggregates stored as separate events.
      • With details about users, the session durations and more. The properties of a user sessions are based on RUM events captured.
    • For more information take a look at the semantic dictionary in our public documentation, once we rolled out the first version.
  • Can I turn off ingest into classic and completely migrate to Grail?
    • No, currently you can’t turn off classic data ingest fur RUM . However, this will be possible in the mid-term.
  • How do I know that this new Grail agent module is active on my environment?
    • You can access the global RUM settings or any frontend application specific settings. If you have permission to read the specific setting you can check if it’s enabled or not. The information can be retrieved via the default settings API as well. Also you can access Grail – e.g. via Notebooks and query RUM events. Later, our apps will also give you an overview of your monitoring coverage with the latest Dynatrace.
  • What permission is required to turn on this new module?
    • Users who want to activate these modules and ingest to Grail need the permission to change the settings within the frontend applications (global or local. These are typically included in the monitoring admin permissions. From a technical standpoint, it is going to be a Settings 2.0 schema.
    • In order to access RUM data on Grail, users require the appropriate access permissions to the latest Dynatrace, relevant tables and buckets.
  • Due to the change of capturing, will there be metrics not available with RUM on Grail?
    • We will continue offering built-in metrics based on current usage of metrics and customer feedback. And we will start rolling these out in parallel and adding them over time. On top of this, customers can create any on-demand timeseries based on the events and their fields. In addition, OpenPipeline will allow them to create custom metrics on Grail.
    • Some metrics are currently not planned to be offered on the new Platform, either due to the data model changes or because they are substituted by another one. A user action duration for instance will not exist as a measurement. We will measure the page performance mainly with Google web vitals and W3C timings. However, specific request durations can be measured on the event and custom metrics created for them. Also, as mentioned above, data and metrics on classic stay untouched, so you can continue using these on e.g. Dashboards Classic.
    • In addition, we are planning to introduce new built-in metrics or improve existing ones.

DynaMight Champion
DynaMight Champion

Great, thanks for all this details. It helps communicate to customers what's coming.

Observability Engineer at Phenisys - Dynatrace Professional


Wahoo, been waiting for this for what feels like a long time.

The DPS requirement is this DPS LA or DPS GA? We have DPS LA and currently blocked from using the new Kubernetes apps because of this.

In order to get access, DPS GA is required.


Will it be possible to export live session data? The options to export data will continue to be a) API and b) the session export (streaming). What will be the limitations on those 2 export types?

Events are accessible through DQL immediately after they are stored. Hence, you can also make use of the Grail Query API to retrieve this data after its ingested. The above-mentioned RUM events are accessible immediately. The session aggregate event is stored after the session is finished and can then be fetched/exported thereafter. I'm sure, many of the use cases can be covered with the RUM event querying already.


Hi, in the new datamodel, is there a plan to capture position of mouse? To allow to create ClickMaps/Heatmaps with that info?

Services Solution Engineer @PowerCloud - Observability/CloudOps Certified / Former SE @Dynatrace.

Dynatrace Enthusiast
Dynatrace Enthusiast

Yes, it will be possible. We have already started an internal project to evaluate the possibilities for this topic. It looks like the first step will be clickmaps visualizing most clickable elements. Heatmaps based on mouse movements will come later.

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