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‎01 Feb 2023 07:16 AM - last edited on ‎01 Feb 2023 08:09 AM by MaciejNeumann
Hi all,
Currently, I've checked that we have fixed values for session of RUM which is 35 minutes for Web
and Mobile
- After 10 minutes of inactivity on a mobile device.1
- When the session duration reaches 6 hours.
Question, can we configure them into different values like Web is 40 minutes or Mobile is 15 minutes of inactivity.
I know dtrum.endSession does not help with Web. Any ideas?
Regards,
Abner
Solved! Go to Solution.
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‎01 Feb 2023 07:31 AM - edited ‎01 Feb 2023 08:20 AM
Hi,
on mobile you only can end a session by API call (which starts the next session as there is no sessionless state). A configuration of the timeout values is not possible.
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‎01 Feb 2023 07:43 AM - edited ‎01 Feb 2023 07:55 AM
Thanks for your reply, but my inquiry is about configuring these parameters.
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‎01 Feb 2023 08:22 AM
Maybe I did not state it clear enough in my initial reply, but those parameters are not configurable.
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‎01 Feb 2023 08:25 AM
Even for hosted solution?
Thanks,
Abner
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‎01 Feb 2023 08:31 AM
same applies for hosted solutions