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We can't see any monitored applications

alangdima
Guide

Hi everyone, I'm having difficulties trying to see the Applications metrics, as you can see below.

It says that I don't have any monitored application yet, and in our environment we already have 1410 servers monitored and we have enabled this flag in most of the servers. Could it be a license problem?

Sorry for asking this, but I don't know how does it work the license themes in Dynatrace...

we have been under a lot of pressure, because they are expecting great things about Dynatrace capabilities...


And once again, thanks a lot!!

6 REPLIES 6

JamesKitson
Dynatrace Leader
Dynatrace Leader

In Dynatrace the term application refers specifically to the frontend of what your wider definition of an application may be. For example the browser frontend or a mobile app would be what we call applications in Dynatrace. All of this falls under the umbrella of Real User Monitoring (RUM) so you would need to licensed for that in order for anything in this area to show up out of the box.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/real-user-monitoring/

If you are licensed for RUM and Digital Experience Management (DEM), then there might be some things to look at to make sure it is set up properly but I'd first check that you have this feature on your license. In most cases for a typical web application this RUM data comes from JavaScript that can be automatically injected into your web pages.

Jajaja I didn't include the image that I was talking about jeje

and yeah, that's perfect.

Thanks a lot for our patience!!

dave_mauney
Dynatrace Champion
Dynatrace Champion

Also, make sure you have no management zone set.

Yeah, I've already checked that!!

Thanks!!

ChadTurner
Leader

Make sure you have “my Web Application” turned on for monitoring and also ensure you have defined some applications like putting “url contains www.google.com for the application named “google” I can provide you some steps and images tomorrow on this

-Chad

ChadTurner
Leader

okay so working off of the latest comments:

1.) Full stack monitoring is on

2.) You are licensed for User Sessions/DEM Units (Depending on your contract) and you have not exhausted your quota.

3.) Ensure that you dont have a Management Zone Filter set as that MZ might not have apps included in its rules.

4.) Ensure that "My Web App" is not disabled: Settings>Montoring>MonitoringOverview:

Now you can see that "My Web Application" is turned on and collecting data, but the "www.********.com" is grayed out since it is turned off and its not collecting data. Since thats turned off, you will not see it in your "Applications" list.

5.) Define your Application. there are multiple ways to do this, the easiest being (assuming My Web app is turned on) navigating you the "my web app" and selecting it, once selected, scroll to the bottom of the page and click "View Full Details":

Once there, Select the endpoint that is an application, and either 1.) Create a new Application (Define it as a new one in Dynatrace) or 2.) Transfer it to an existing application - this is useful if you have two public address that go to the same frontend.

6.) If you want to manually define an application and dont have the "My Web App" turned on then do the following. Go to Settings>Web And Mobile Monitoring>Application Detection and RUM, then select create application detection rule:

You will then get a new screen that will allow you to define the rule, much like we did before but with a bit more power. Once again you can add it to an existing app, or create a new one. then you will create your rule "If domain/URL..... Matches.....Google.com" then click save. now you will see a new app as you called it and data will start populating it.

Let me know if you have any issues!

-Chad