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While testing session replay, I'm seeing the mouse move, but I'm not seeing any page content. What would cause this to occur?

bill_scheuernst
Organizer

While testing session replay, I'm seeing the mouse move, but I'm not seeing any page content. What would cause this to occur?


Dynatrace Certified Professional
5 REPLIES 5

bill_scheuernst
Organizer

Mouse moves during playback, but there's no page content.


Dynatrace Certified Professional

bill_scheuernst
Organizer

This session is coming from a single page, Angular application.


Dynatrace Certified Professional

This behavior is during whole session or beginning? Because if it is beginning it is possible that there was pageload. Another case is if you are using chrome with proper extension installed? This extension (Dynatrace is asking you for installation) to load external CSS and images.

If your page is not exposing those resources public, it is not possible to download them. In such way you will se page without styling even with extension in browser.

Sebastian


bill_scheuernst
Organizer

Whole session and this is a public website, however it is an Angular, single page application. Would that have an impact? I believe I read that Angular single page applications were supported.


Dynatrace Certified Professional

Angular Applications in general work fine with session replay.

Have you checked the developer console during the playback to see if there maybe are some errors loading the resources?