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david_plesnik
Dynatrace Organizer
Dynatrace Organizer

Summary

Enabling DEBUG log level increases the verbosity of log messages. This helps with advanced troubleshooting by tracing program execution and showing Runecast Analyzer's internal state changes. 
 

Troubleshooting steps

  1. Download the attached archive to a system that has Network access to your Runecast Analyzer instance
  2. Extract the archive
  3. Update one of the script files according to the comments inside it (after the # character) and execute it
    1. On Windows, using PowerShell 7.4 or newer
      rca-set-log-level-debug.ps1
    2. On Linux, using bash 
      rca-set-log-level-debug.sh
  4. If the script ran successfully, this message will appear:
  5. "Log level has been updated."
  6. Generate and upload a support bundle as described here

 

What's next

If this article did not help, please email support@runecast.com to open a support ticket, mention that this article was used, and include

  • a detailed issue description and

  • Screenshots (if applicable).

Version history
Last update:
‎20 Aug 2025 03:42 PM
Updated by: