Zoom issue could not able to take exam

[Mahendra_Tengli]

Hi Team,

The issue with zoom at Examity end, examiner informed to re-schedule test. I thought able to reschedule the test from Examity. But Examity representative updated scheduled test incomplete, due which it require new promotion code.

Now the promotion code which I received through Amplify is not taking by Examity.

The zoom issue with Examity due to which I’m unable to take test.

Please help me to take exam aa soon as possible

Best regards,

Mahendra

[Julius_Loman · Accepted solution]

I suggest reaching out to certifications@dynatrace.com to help you with that. Promotion codes can be used only once.

[Mahendra_Tengli]

Thank you for understanding, I have sent email to certifications@dynatrace.com, waiting for update.

[radek_jasinski]

If you can, let us know how the situation resolved. We often use these promo codes in my company and it's good to know what to do in case of such a situation. Thank you!

[Mahendra_Tengli]

Sure, will update here once I get solution.
Thank you!

[Mahendra_Tengli]

Hi @radek_jasinski ,

Update received saying the Promo code can be used only once, even though audio issue with Examity, the new promo code not provided.

They informed to attain coming Amplify event to get new Promo Code.

Solution: To attend again Amplify to get new Promo Code

[radek_jasinski]

Good to know! Thank you