Got uncertain error when install activegate on windows PC

[Quirina]

Hi Team,

I'm facing one issue and don't find solution. Our license will be expired at the end of this month and we'll have a new talent as swell. My PC installed activegate last month. I have to reinstall activegate due to our new talent. But I'm always facing this issue this afternoon:

Actually, I unistalled the activegateway and reboot my PC, But still was facing this error for serval times.

I checked the error log as below:

2023-10-24 16:32:21 [Info] Initializing application
2023-10-24 16:32:21 [Info] Pid: 4968
2023-10-24 16:32:21 [Info] Command line: C:\Users\QA.Test\Dynatrace-ActiveGate-Windows-x86-1.275.145.exe ENABLE_SYNTHETIC=*** ADDITIONAL_CONFIGURATION=***
2023-10-24 16:32:21 [Info] Quiet: false
2023-10-24 16:32:21 [Info] Show version: false
2023-10-24 16:32:21 [Info] Unpack only: false
2023-10-24 16:32:21 [Info] Unpack directory: "C:\Users\QA.Test"
2023-10-24 16:32:21 [Info] Arguments:
2023-10-24 16:32:21 [Info] Properties: ENABLE_SYNTHETIC=*** ADDITIONAL_CONFIGURATION=***
2023-10-24 16:32:21 [Info] Analyzing executable...
2023-10-24 16:32:21 [Info] Log directory: %ProgramData%\dynatrace\gateway\log
2023-10-24 16:32:21 [Info] Log file name pattern: dynatrace_ag_install_<timestamp>.log
2023-10-24 16:32:21 [Info] File info:
2023-10-24 16:32:21 [Info] name: install.bat
2023-10-24 16:32:21 [Info] size: 365
2023-10-24 16:32:21 [Info] compressed: false
2023-10-24 16:32:21 [Info] offset: 3536231
2023-10-24 16:32:21 [Info] File info:
2023-10-24 16:32:21 [Info] name: Dynatrace-ActiveGate-Windows-x86-1.275.145.20230929-204648.msi
2023-10-24 16:32:21 [Info] size: 174458880
2023-10-24 16:32:21 [Info] compressed: false
2023-10-24 16:32:21 [Info] offset: 3536872
2023-10-24 16:32:21 [Error] Stream error occurred while reading 20 bytes at 177995752
2023-10-24 16:32:21 [Info] Exit code: 1
2023-10-24 16:32:23 [Info] Extractor finished
2023-10-24 16:32:23 [Info] Exiting application

But I don't know how to resolve it. Could anyone help to check it, please?

[marina_pollehn · Accepted solution]

I am not super familiar with this specific error, but did you also delete the log files from the old ActiveGate installation? They are not deleted automatically. Once you removed them you also need to restart the host.

These are the directories you need to check out:

As you are using Windows, you would have to look in this directory: C:\Program Files\dynatrace\gateway

I am unsure if this is the solution to your specific error but worth a try.

[radek_jasinski]

Exactly as @marina_pollehn  wrote:
You need to check the remnants of the previous installation. Here you have all the paths: https://docs.dynatrace.com/docs/setup-and-configuration/dynatrace-activegate/configuration/where-can...

In addition, it is necessary to reboot after removing all old files.
Let us know if it worked - if not, we will think further:)

R.

[HannahM · Accepted solution]

I would also check if there are any applications on your machine that might be modifying or altering the installation file. We find sometimes that antivirus and other tools delete or remove some of the content after download so when we try to run the installation file it is not complete.