Playback failed because the html element could not be found to perform action

[manuel_novas]

Just Helpme!

[Philipp_Kastner · Accepted solution]

Hi Manuel,

this message indicates that one of the elements defined in your clickpath can not be found. You can have a look at the locators used to find the element in the clickpath settings.

If the problem persist, please go ahead an open a support ticket with additional details.

Kind regards, Philipp

[james_leatherma]

I think there is something wrong with the locator during playback. If I record a script with four steps, the second steps fails with that error. However, if I delete the fourth step, everything is located correctly.

With four steps:

After I delete the fourth step:

[Philipp_Kastner]

Hi James,

indeed this looks strange. Could you please go ahead and open a support ticket including steps to reproduce this.

Thank you, Philipp

[SB_12]

hi

We are facing similar issue . has your issue been resolved?

Thanks

Swati

[Sujit]

Hi,

I am facing same issue, did we find any solution yet. 

Thanks,

Sujit

[Lener]

Good afternoon, I also have the same error, which indicates the client that they updated their captcha from version 2 to 3 and from there it began to fail

[Lener]

Could you find a solution to this problem?

[Maelam]

I am facing the same issue!

[radek_jasinski]

Hi @Maelam I recommend setting up a ticket in support.
If you get a response and know how to fix it then please let us know.

[HannahM]

As Philipp mentions here this message is seen when elements defined in your clickpath can not be found. 

Things to check:
are the screenshots showing what you expected? If not, has the scenario changed? Does the same happen if you playback locally or manually walk through the steps in the browser. Maybe try re-recording the script if it has changed. 
Has the page just not fully loaded? Try changing the wait strategy for the event