09 Apr 2021
02:09 AM
- last edited on
17 May 2023
03:36 AM
by
MaciejNeumann
Hi there,
I am running synthetic tests from several locations, and some locations started to fail sometimes with "20002 - Chrome startup error".
I didn't find anything in the windows eventlogs stating a problem yet.
Anybody else ever had those and found already a solution?
thanks in advance
michael
Solved! Go to Solution.
Im Assuming these are private locations? make sure your AG's have the most recent update. if this issue still exists you might want to open up a support ticket for further investigation.
Yes, definitely check that the AGs are on the most recent update. Also, the only times I have seen that message are when the ActiveGate is installed on a machine that does not meet the minimum requirements for a Synthetic-enabled ActiveGate. You can find the requirements here . Note that these requirements are different to the standard ActiveGate requirements.
Why would this also be happening on public locations?
I don't know. Can you send me a dm with the details? We might need a ticket if Dev aren't already looking into it. Thanks