on - edited on by
Michal_Gebacki
Below are the three common scenarios during the Dynarace One agent update. Let's check how it's fixable.
Scenario 1.
This happens in Windows machines.
This is not a Dynatrace issue; the error message points to the MS error code, which can happen for many reasons. For more details, please check the page belo.w
MSI installation error 1603 - Windows Server | Microsoft Learn
Scenario 2.
This happens in Linux hosts.
In the OS logs we can see the warning message for this
Error: Detected that /opt/dynatrace/oneagent is a dangling symlink, please remove it and then retry the installation
It means the installation directory is soft-linked, which is not supported. The installation path must be the real directory. This is why the Agent update keeps failing.
Scenario 3.
This is a self-explanatory issue; the updates can fail due to insufficient disk space.
Scenario 4.
This issue happens in Linux hosts; this can be due to many reasons.
Running the health check will show the details.
./oneagentctl --healthcheck
