ServiceNow for Workflows: Insufficient permissions error

[MonikaBalogh]

Workflows must be allowed to read app settings on your behalf to run workflows. Insufficient permissions can lead to an execution error.

To grant this permission, open Workflows, go to Settings > Authorization Settings, and select `app-settings:objects:read`.

[GregOReilly]

Hello Monika, can you tell me the use case for this workflow?

Why? Well I recently completed a POC with a customer where we used Workflows to connect and PULL Incident and Change data from Servicenow. This allowed us to visualise real time incidents and planned changes taking place for each team using Dynatrace. ie whats happening operationally, and what is planned in the future that we need to know about. 

[MarwanC]

Can you provide a screen shot can not find it?

[MarwanC]

To grant this permission, open Workflows, go to Settings > Authorization Settings, and select `app-settings:objects:read`. Where?

[GregOReilly]

Marwan - what is your use case? I got zero response above.

However, I have successfully deployed a Servicenow workflow at many customers to visualise and correlate Incidents/Changes within Dynatrace. 

[MarwanC]

I found it, I hope this is useful for everyone, I share this with everyone a freebie  🙂

• Open the Workflows App
  
  Go to the Dynatrace UI and open the
  Workflows
  section from the main navigation.
  1. Click the Settings Icon
     In the upper-right corner of the Workflows app, you'll see a gear icon ⚙️ labeled Settings.
  2. Select “Authorization Settings”
     Inside the Settings menu, choose Authorization Settings. This is where you can:
  • Enable Primary and Secondary permissions
  • Authorize the workflow service to act on your behalf
  • Review or restrict scopes like app-engine:apps:run, automation:workflows:run, etc.
  3. Consent to Permissions
     If it’s your first time running a workflow, Dynatrace will prompt you to authorize the workflow service. You can choose to allow full access or customize the scope.

  Tip

  If you don’t see the Authorization Settings option, it might be due to missing IAM permissions like iam:bindings:* or automation:workflows:admin. You may need to ask your Dynatrace admin to grant those.

[MarwanC]

This is now resolved. Is a permission issue which was added. Thanks for your reply