- First check if you have Dynatrace CMDB integration activated in your environment (that is, check if the Service Graph Connector for Dynatrace is enabled).
- If there's no server with the same name, search for a server that has the Dynatrace entity ID (for example,
HOST-12121212) in the sys_object_source table within ServiceNow.
For more information, refer to ServiceNow documentation on the Service Graph Connector for Observability - Dynatrace.
