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Looking to upgrade from Dynatrace Managed to SaaS? See how

Dynatrace services available in the upgrade process

Community Team
Community Team

What are Dynatrace services available to customers in the upgrade process?

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Dynatrace Guru
Dynatrace Guru

Dynatrace fully supports you as you upgrade to Dynatrace SaaS. You can upgrade on your own or leverage Dynatrace ACE Services assistance. The best approach depends on your situation, environment size, complexity, and requirements.


Self-serviced upgrade


You can autonomously upgrade your Dynatrace Managed product to Dynatrace. The dedicated upgrade to SaaS documentation provides essential guidance, helps you plan and execute, and describes helpful tools to successfully migrate your configuration and data to the new Dynatrace platform. Throughout the whole process, you’re never left alone, but you’re supported by Dynatrace ONE.

Dynatrace ONE is a Dynatrace team of skilled consultants that provides continuous, proactive support to accelerate your transformation and deliver better results faster. Dynatrace ONE support is included for all customers. You can upgrade to Dynatrace ONE Premium for a more personalized and proactive experience.


Upgrade with Dynatrace ACE Services


You can also use Dynatrace ACE Services, a tiered paid service ranging from advisory sessions to total enterprise custom-level engagements. The Dynatrace Managed upgrade to SaaS service offerings is based on ACE Services’ extensive experience with various customer upgrades. It includes the methodology, toolsets, and best practices for successfully upgrading to SaaS.

Dynatrace offers different levels of engagement of our Dynatrace ACE Service team that helps during all phases of an upgrade:

  • Advisory Consultation, where Dynatrace experts provide a walkthrough of essential steps for a successful upgrade, including recommendations for supporting toolsets
  • Assisted upgrade, where Dynatrace Services Consultant(s) executes the SaaS Upgrade
  • An enterprise service migration, where Dynatrace Enterprise Services Consultants provide a customized combination of Dynatrace Services to provide an enterprise-level upgrade

To purchase the assistance package with Dynatrace ACE Services, contact Dynatrace Sales. Your sales representative will provide you with further details.

Senior Product Manager,
Dynatrace Managed expert

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