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  • labeled activegate Remove labeled activegate filter
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AWS / Azure monitoring setup: Timeframe comparison troubleshoot (custom timeframe versus Last X)

by Dynatrace Advisor karolinaboba in Troubleshooting
‎12 Dec 2023 03:33 PM
5 Kudos
‎12 Dec 2023 03:33 PM
5 Kudos
It's crucial to choose the appropriate timeframe option based on your needs. You can find it in the right corner of the top menu bar. Last X  displays only the most recent value of the...
Labels:
  • activegate
  • azure
  • metrics
  • timeframe

There was an error with the TLS handshake

by Dynatrace Mentor darynakovyrina in Troubleshooting
‎06 Dec 2023 05:30 AM
4 Kudos
‎06 Dec 2023 05:30 AM
4 Kudos
The certificate for the communication is invalid or expired. If you're using a self-signed certificate, check the mitigation procedures for the ActiveGate.
Labels:
  • activegate
  • kubernetes

AWS monitoring setup: I create and attach the role for ActiveGate, but it doesn't assume the monitoring role

by Dynatrace Advisor karolinaboba in Troubleshooting
‎18 Dec 2023 04:30 PM
3 Kudos
‎18 Dec 2023 04:30 PM
3 Kudos
An error might occur when attaching a role to an EC2 instance. In such cases, you can use  curl  to retrieve the instance metadata to verify if the role is listed there. Use the following c...
Labels:
  • activegate
  • aws
  • curl
  • metadata

AWS / Azure monitoring setup: How to connect through proxy?

by Dynatrace Advisor karolinaboba in Troubleshooting
‎13 Dec 2023 01:10 PM
1 Kudo
‎13 Dec 2023 01:10 PM
1 Kudo
See Set up proxy authentication for ActiveGate. To learn how to add the certificates for ActiveGate, see Trusted root certificates for ActiveGate.
Labels:
  • activegate
  • aws
  • azure
  • metrics

AWS monitoring setup: The `custom.properties` file on my Environment ActiveGate doesn't have the `[aws_monitoring]` property listed in Documentation

by Dynatrace Advisor karolinaboba in Troubleshooting
‎19 Dec 2023 02:10 PM
3 Kudos
‎19 Dec 2023 02:10 PM
3 Kudos
Make sure that you have the latest version of Environment ActiveGate. Earlier versions (ActiveGate version 1.159 and earlier) contained a property with a different name. Set that property instead....
Labels:
  • activegate
  • aws
  • metrics

AWS monitoring setup: Role-based monitoring is not getting data from non-default AWS regions

by Dynatrace Advisor karolinaboba in Troubleshooting
‎12 Dec 2023 04:50 PM
4 Kudos
‎12 Dec 2023 04:50 PM
4 Kudos
To monitor non-default AWS regions—Middle East (Bahrain), Africa (Cape Town), Asia Pacific (Hong Kong), and Europe (Milan)—using role-based credentials, you need to modify the IAM STS settings in the...
Labels:
  • activegate
  • aws

AWS / Azure monitoring setup: What if I have more than one ActiveGate?

by Dynatrace Advisor karolinaboba in Troubleshooting
‎13 Dec 2023 04:00 PM
4 Kudos
‎13 Dec 2023 04:00 PM
4 Kudos
AWS: You have two options: Option 1. Confirm that all ActiveGates that have AWS monitoring enabled can connect to AWS. In case of role-based setup: Ensure that all ActiveGates that h...
Labels:
  • activegate
  • aws
  • azure

AWS monitoring setup: How to configure a proxy for ActiveGate deployed on an EC2 instance, with an attached IAM role?

by Dynatrace Advisor karolinaboba in Troubleshooting
‎13 Dec 2023 09:40 PM
4 Kudos
‎13 Dec 2023 09:40 PM
4 Kudos
If you configure a proxy for an ActiveGate deployed on an EC2 instance with an attached IAM role, you must ensure that you exempt the address used to access the instance metadata. The address to e...
Labels:
  • activegate
  • aws
  • metrics

AWS monitoring setup: My ActiveGate is behind a firewall

by Dynatrace Advisor karolinaboba in Troubleshooting
‎13 Dec 2023 10:10 AM
2 Kudos
‎13 Dec 2023 10:10 AM
2 Kudos
Add  *.amazonaws.com  to your firewall's list of allowed domains.
Labels:
  • activegate
  • aws

Status: `Collecting of the diagnostic data wasn’t possible within 20 minutes.`

by Dynatrace Guide Mariusz in Troubleshooting
‎12 Dec 2023 11:40 AM
2 Kudos
‎12 Dec 2023 11:40 AM
2 Kudos
If Dynatrace cannot collect diagnostic data within 20 minutes, it automatically tries again. If the retry fails as well, we suggest that you contact a Dynatrace product expert via live chat.
Labels:
  • activegate
  • diagnostics
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