Error detection settings

[c_m_anderson]

In many areas of Dynatrace, we are able to define rules based on contains/does not contain a certain text string. Within the Error Detection settings, for Ignore Exceptions, we are able to ignore a broad set of functional errors by using our general exception namespace. These functional errors are attributed to garbage in/garbage out (bad request parameter values that we have no control over).However, we have particular error messages that we do NOT want to ignore. I have not been able to figure out a way to ignore where message does NOT contain a string. Our list of errors that would like to ignore is quite extensive while those we want to capture is very small. Are there any plans to add contains/does not contain options to the Error Detection settings? Is there another way to accomplish my goal?

[nj_njoku · Accepted solution]

Hi Charity,

I will suggest you create a Request For enhancement for this here as this seems to be a valid use case. I will suggest performing the ignore of functional error using your general exception namespace in the Ignore exceptions under Service -> Settings -> Error Detection and then creating Custom handled exceptions for the ones you want to be marked as errors just below it. I honestly cannot confirm if this will work because I am not sure if ignore has a higher priority over the custom ones but it is an option to try to see if it helps accomplish what you are trying to do.

Thanks

NJ

[c_m_anderson]

I should have mentioned that I already tried the custom handled exception hoping it would override, but that didn't work. I'll create the enhancement request as you suggested. Thank you!

[mallempati_sree]

hi Charity,

We are also looking at similar requirement. Please post the REF link if you have already created.

Thanks,

Sree

[c_m_anderson]

You can find the RFE here: https://community.dynatrace.com/spaces/483/dynatrace-product-ideas/idea/203005/ignore-exceptions-con...

[aleksandar_rad1]

Excuse me @Charity A., maybe you can help me.

You told that you could ignore a broad set of functional errors by using general exception namespace. Can you please give me an example? Thank you in advance!

[c_m_anderson]

All of our functional errors are handled in code by a specific GeneralException namespace. If you edit the Service Settings for a Custom Service in Dynatrace, you'll see an Error Detection option, and a section for Ignore Exceptions. By adding our GeneralException namespace, Dynatrace will ignore the errors thrown by that namespace.

[aleksandar_rad1]

Thank you very much Charity 🙂