How to include custom alert event description in problem notification email?

[jdiclementi]

Hi,

I'm trying to find a way to pass through custom alert event description information to a problem notification email. So far none of the available problem notification email placeholders holders I've tried pass through the event description fields. In the attached picture the event description is for an MQ alert and includes the queue name. The queue name never appears in the alert email which makes telling what the affected queue is impossible unless you open the problem card link.

Is there a way to pass through custom alert event description information to a problem notification email?

Thank you,

Jared

[dannemca · Accepted solution]

Hi @jdiclementi , it will help if you share what is the metric you are using on this custom event for alerting.

The placeholders will vary depending on your metric dimensions. 

Also, are you able to see this dimension 'Queue' when querying it on Explore Data, for example?

Thanks.

About the alert description being passed on the email notification, this is already done by default, and you can choose others placeholders during the problem integration configuration.

Regards.