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How to set the sender email address for email notification?

jyts_olt
Guide

Is the sender email address still fixed or can it be changed? In the cluster console -> 'Home>Settings>Emails>SMTP server' as well in 'Home>Settings>Emails>Email notifications' the Sender email address is set to 'no-reply-<HOST>@<CUSTOMERDOMAIN>' but we also receive email notifications with sender address 'notifications-noreply@dynatrace.com'.

Is the sender address depending on the Alerting Profile? When is 'notifications-noreply@dynatrace.com' used as sender email address and when will the manual set email address in de cluster console 'no-reply-<HOST>@<CUSTOMERDOMAIN>' be used as sender?

We'd like to use only the the manual set email address as sender and not 'notifications-noreply@dynatrace.com'.

Thanks for the help.

5 REPLIES 5

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

Hi,

You cannot change the sender email address right now. I will check if we can change it automatically to the custom sender address.

regards,

Wolfgang

Hi @Wolfgang B.,

We are seeing something similar in a Managed Environment a customer is using. Only when using the Default Alerting Profile -

We have found that when a custom email (not associated with a Dynatrace Cluster User - Group Email Account) is used the alerts always come from a external email, notifications-noreply@dynatrace.com. However, when we use an email associated with a cluster user the emails come from our defined outbound/from email address noreply@<clustername>. When both custom email and indivdual users emails are included in the notification settings, the users receive duplicate emails, one from notifcations-noreply@dynatrace.com and

noreply@<clustername>.

jyts_olt
Guide

Thank you Wolfgang.

andy_north
Inactive

I'm also interested in when 'notifications-noreply@dynatrace.com' is used as we have built alerting based on eMail alerts produced from Dynatrace being sent from 'noreply@dynatrace.com' - ideally we would be able to change it so that all eMails came from the same sender.

Thanks

Andy

caio_marfil
Participant

Just to inform, this feature is already available in CMC Configurations.