In on of our customers, a rather large environment, we encounter duplicate Problem Numbers every now and then. Of course, that is due to the fact that only the last 3 digits of the actual Problem Number are used in the UI. The actual Problem number that you can get via API is like 30 digits or more.
Now, I understand that in latest versions, the problem number in UI has or will change to something like
P-yymm+3 digit (last 3)
We had a look and with that i would still encounter duplicate from time to time, within one day.
Question: Has anybody found a good way to fix or work around that, as the customer wants to use the Problem Number in the UI as a reference? Also, i have not seen any RFE yet for this, if I missed one, maybe somebody can point me to it 🙂
Solved! Go to Solution.
No with new schema there are no more duplicates, no matter how big your environment is. Those last digits are NOT last 3 digits BUT an increment number that simply counts up and goes beyond 3 digits in case you get more than 999 problems a day.
Lets say you got 1345 problems in one month you would get following numbers: P-20121345, P-20121346, 20121347, ....
No duplicates anymore.