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SMS Notification

rravindran
Inactive

In DT SaaS, is there any integrations available for SMS notification on problems ?

3 REPLIES 3

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

PagerDuty, OpsGenie and VictorOps all offer SMS notification as one possible channel. All those are supported by Dynatrace.

edmund_kueh
Contributor

@Wolfgang B.

We have a customer who wants Dynatrace SaaS to send problem notification to their SMS Center. They do not use PagerDuty or OpsGenie. Since we do not support SMPP for SMS, they have another gateway, called SMSGW. The SMSGW supports web call back. If Dynatrace SaaS supports web call back, then the process flows will be

1. Dynatrace raises web call back to the SMSGW;

2. SMSGW reads the web call back, and then sends message to SMS Center.

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

With web call back do you mean a Webhook? We do support to send a Webhook to any REST POST endpoint with variable payload formats.