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update problem closure email notification

Pavithra_P
Visitor

currently , email notification body is updated with event.description field in Davis Anamoly Detector app , i want to have a different email body incase of the issue closure - example : Alert condition is solved , how can i configure it

2 REPLIES 2

AntonPineiro
DynaMight Guru
DynaMight Guru

Hi,

I would say checking out-the-box placeholders "{XXX}" available in email integration.

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

tomaxp
Observer

Hi,
unfortunately, it’s not possible to configure a separate message for "Send email if problem closed."

I suggest using:
{State}: Problem state. Possible values are OPEN or RESOLVED.

The list of placeholders is below:

Available placeholders

{ImpactedEntities}: Details about the entities impacted by the problem in form of a json array.

{ImpactedEntity}: A short description of the problem and impacted entity (or multiple impacted entities).

{ImpactedEntityNames}: The entity impacted by the problem.

{NamesOfImpactedEntities}: The names of all entities that are impacted by the problem.

{PID}: Unique system identifier of the reported problem.

{ProblemDetailsHTML}: All problem event details including root cause as an HTML-formatted string.

{ProblemDetailsJSONv2}: Problem as json object following the structure from the Dynatrace Problems V2 API. The optional fields evidenceDetails and impactAnalysis are included, but recentComments is not.

{ProblemDetailsJSON}: Problem as json object following the structure from the Dynatrace Problems V1 API.

{ProblemDetailsMarkdown}: All problem event details including root cause as a Markdown-formatted string.

{ProblemDetailsText}: All problem event details including root cause as a text-formatted string.

{ProblemID}: Display number of the reported problem.

{ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.

{ProblemSeverity}: Severity level of the problem. Possible values are AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION, or CUSTOM_ALERT.

{ProblemTitle}: Short description of the problem.

{ProblemURL}: URL of the problem within Dynatrace.

{State}: Problem state. Possible values are OPEN or RESOLVED.

{Tags}: Comma separated list of tags that are defined for all impacted entities. To refer to the value of a specific tag, specify the tag's key in square brackets: {Tags[key]}. If the tag does not have any assigned value, the placeholder will be replaced by an empty string. The placeholder will not be replaced if the tag key does not exist.



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