Forum tip: available support resources

[Ana_Kuzmenchuk]

Hello Dynatrace Community!

Some time ago, during our monthly AMA session, we talked about tips and resources for finding answers: how to successfully search for existing content within the Community and Documentation, where to find learning materials about Dynatrace, and more.

In this article, we’d like to revisit the topic and talk about support recourses available and how to use them best.

 

📄 Documentation

Visit Dynatrace Documentation if you’re just starting with Dynatrace and are looking for basic information like setup and configuration, supported technologies and versions.

It should be the first place to search for answers to all “How to” and “What is” questions.

Some useful links: 

📄 Get started with Dynatrace

📄 Technology support

📄 Setup and configuration: deploy Dynatrace on supported platforms

📄 Dynatrace Grail

📄 What's new: release notes and other Dynatrace news

 

👥 Community

For advice, workarounds, interesting use cases, and tips from the Dynatrace experts, go to the Community.

First, search for answers within existing content. Learn how to do it here.

If you can’t find a solution, ask a question on one of our Open Q&A sub-forums:

 

If you're new to Dynatrace or have some questions regarding the Dynatrace learning path and certification, visit our Start with Dynatrace sub-forum:

Community is also a place where you can submit a product idea 💡 and share your feedback 🗣 on existing features.

Check out these Community spaces:

👥 Dynatrace Tips

👥 Troubleshooting

👥 User groups

👥 Community challenges 

👥 Events and webinars

💬 In-product chat

This option should be chosen for immediate help where you need to share your screen (including sensitive data).

🛠 Support ticket

If you are not able to find the answer in our Troubleshooting space or your issue seems to be a bug, raise a support ticket.

🎓 Dynatrace University 

Build your skills and advance your career with best-in-class training from Dynatrace experts.

📽 Dynatrace on YouTube

Learn more about Dynatrace product and culture in a video format:

📽 Get to Know Dynatrace | Livestreams

📽 Community Talk

📽 Dynatrace Community Tips & Tricks 

📽 Why Devs Love Dynatrace 

We hope you find this Community tip helpful! 

Thanks for reading and see you around 

[DanielS]

Great work, it is always good to have this information at hand. Thanks

[Ana_Kuzmenchuk]

Thank you @DanielS, glad you found it helpful! 

[AntonioSousa]

So many pointers to follow! Thanks @Ana_Kuzmenchuk !

[Kenny_Gillette]

This really is a great list.

[andre_vdveen]

This is a fantastic write-up! It is perfectly summarised and definitely will be my go-to post when I have new customers who do not yet know the ropes when it comes to asking questions and getting answers.