Dynatrace + BMCRemedy Integration

[adoiar01]

I would like to know if anyone has already managed or participated in any Dynatrace integration with BMCremedy to share the details?

How do I have to create Firewall or proxy rules?
Webhook?
API?

[florent_duchate]

Hi

yes it is something we have done in the past via a webhook (Standard functionality on the user interface) or a custom extension (when data transformations were required).

The webhook works fine when using basic authentication for instance and no data transformation is required.

For more complex integrations, a custom extension pulling the data via the problem API would be required.

Depending on the location of your Dynatrace environment and Remedy backend, firewall changes/proxy settings might be required.

[adoiar01]

my remedy address has to be public correct?

[Mike_L]

Not if you route it via a middleware on an activegate or a proxy. Otherwise the Dynatrace cluster needs to see the Remedy endpoint, which means that it needs to be public if you're on Dynatrace SaaS.

[diana-liev]

Have you considered using an external tool to handle the integration?