- last edited on by
MaciejNeumann
Hi
Hoping someone can help me out there. We want to setup an Alerting Profile for our Ticket Management Software, where if an alert email from Dynatrace is sent to an automated mailbox monitored by the software, a ticket is then made.
However we are encountering some issues with this, as our ticket management software requires us to send an email in a particular format. I have included it below however when an email is sent, it loose the <> and any content within them (e.g. <help>)
Is there a way to mark these characters so they are not removed from the Alerting Alert Email?
<Source>DT App</Source>
<Authorisation Key>123</Authorisation Key> \n
<monitoring OU>Dynatrace</monitoring OU>
<TicketPriority>3</TicketPriority>
<Severity>OK</Severity>
<TaxonomyService>DT</TaxonomyService>
<TaxonomyCategory>Autoticket</TaxonomyCategory>
<TaxonomySubCategory>Alert</TaxonomySubCategory>
<Resolver Group> DYNATRACE APP SUPPORT</Resolver Group>
<UniqueIdentifier>Service.Dynatrace</UniqueIdentifier>
<LogTicketForOK>1</LogTicketForOK>
<Summary>{ProblemTitle}</Summary>
<HostName>Service.Dynatrace</HostName>
<IPAddress></IPAddress>
<Description>{ProblemDetailsText}</Description>
Email output:
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