What are some key benefits of Dynatrace and ServiceNow integration?

[rswarnka]

Hello experts, I am trying to gather some very high level value points for Dynatrace and ServiceNow Integration. May I know some top 3-5 use cases that my enterprise can achieve with this integration.

[arturo_mondelo · Accepted solution]

Hi,

I would point out those on our official docs:

Dynatrace ServiceNow integration is a two-way integration that:

1. Pushes incidents from your Dynatrace environment to your ServiceNow instance.
2. (Optionally) Pushes all single events of a detected problem to the ServiceNow ITOM event API.
3. (Optionally) Pulls host, process and service information from Dynatrace through a scheduled job within your ServiceNow instance.

You can find it here: https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations...

Hope it helps!

[Marcelo_santand]

Hello @arturo_mondelo 

1- You will be able to manage the data by examining the frequencies of the incidents and the open times of each one.

2- You will be able to identify the impacts and classify them, in this way you can pass all these incidents to the DEV for their improvement.

3- On the business side you will have fewer errors since you will be repairing them. In the end, you will have a better quality product on the user side.

Best Regards!