The only constant in life is… change. In the past, perfectionism was to be the primary goal. But today, in the complex, modern world one of the most essential things is a constant improvement as we go along. There’s no sense in building something that, when completed, may not be needed anymore or no longer usable. That’s why it’s so important to grow together and build long-term relationships based on trust, support, and open feedback. As it's crucial to be surrounded by the people who share these values, in October, we’re happy to introduce you to one of these people - Andre Fritsch, who every day actively looks for new ways to develop in many areas after he can help the Dynatrace users in the best way.
Read more about @andre_f and get to know him better.
Can you tell a little bit about your professional life? What is your role in the company and what do you do in your job?
I started at Dynatrace in March 2020. Before Dynatrace I worked in two smaller companies. I have worked there in different areas (development, testing, and requirements analysis).
At Dynatrace I am an ACE Lead Consultant and part of the EMEA Central Services team. Working as a Services Consultant offers a range of different tasks. In addition, you actually come into contact with all areas of the Dynatrace platform. My tasks usually include, for example, supporting customers
Training (new) Dynatrace users is also part of my job. By showing or pointing out new possibilities in Dynatrace I also try to help the customer to get more and more benefits from Dynatrace.
What do you like the most about the Dynatrace platform? What parts of Dynatrace do you use?
Due to my role in the company and the constantly changing customers, I regularly work in many different areas on the Dynatrace platform. That's why I still find it most impressive what extensive possibilities the platform offers. So, it's not a specific area that I particularly like, but rather the versatility, expandability, and automation options.
Have you ever had any interesting use case for the Dynatrace platform that you found to be particularly intriguing? Could you tell us about it?
A very interesting use case was developed for a customer in collaboration with our extension team about two years ago. For the customer, it was important to be informed about detected problems by Dynatrace and at the same time create a support ticket in their ticket system automatically. Additionally, all necessary information for ticket creation should be transferred from Dynatrace. This ensured that the ticket was automatically assigned to the department responsible for the problem. Another requirement was to add the ticket ID to the related problem in Dynatrace from the customer's ticket system. This made it possible to establish a relationship between detected problems in Dynatrace and created tickets in the ticket system and simplify the work of the customer's employees.
What brought you to our community? What is your best memory about it?
At first, I used Dynatrace Community mainly to learn things and find solutions to problems. I actually started to be active in the Community in July through the Community DJ Challenge. Afterward, I also answered questions and tried to help others.
What part or parts of the Dynatrace Community do you like the most?
I especially like the Q&A part of the Community. It's fun to help others and to do that here as a team as well. It's often the case that after answering a question, you also receive feedback and perhaps new approaches from other Community members that you had not thought of. For me, this can also be helpful when working with my customers who have Dynatrace in use.
Why do you think it’s worth being a part of the Dynatrace Community? Why do you contribute to the Community?
It is nice to see how the collaboration of the Community members can help others to use Dynatrace the way they need it.
I think this offers a very good chance to solve a problem, find new use cases, and share experiences. In addition, you can contribute via "product ideas" to improve Dynatrace or add things you need.
And how about your life outside IT – what is your biggest passion?
Outside IT, I like to do things with my family and friends. This can be for example a trip to a lake near my home or a barbecue in the garden. I also like to travel and try new things. I enjoy watching and doing sports. This can be football, cycling, jogging, or American football (only on TV 😉). I also recently started to stand up paddling, which is also a lot of fun.
It would also be great if you could share with us your favorite movie, song and/or book. Let other Community members discover something new and interesting to watch/hear/read.
I don't have a favorite movie. Recently I saw “Top Gun: Maverick” at the cinema. I already liked the first part from the 1980s. The second part I liked even more, and I can only recommend it if you haven't seen it yet. On TV, I mainly watch TV series. Currently, I'm watching “The Lord of the Rings: The Rings of Power” and will probably start with “Game of Thrones - House of the Dragon” soon.
I like to read books of the genre crime/thriller or horror (e.g. books by Steven King). Music depends on the mood. But I mostly listen to rock music and like to listen to oldies from time to time.
Supporting customers doesn’t mean only following best practices like valuing customers' time and providing knowledgeable ways to solve problems. Working with customers demands being a product expert. After all, you spend most of your time troubleshooting. And it‘s even about taking a step further to exceed — rather than just meet — expectations.
The Community puts help content front and center so everyone who works with Dynatrace can share their experience or find answers right where they‘re without leaving the page. And in many situations - the answer is just a couple of clicks away 😉
Andre, we‘re happy to see that you‘re using Community to expand your knowledge and look for use cases that can be helpful in solving customers‘ problems. It’s essential that customers can feel that you value them and their time. We can only assure you that Community is a place for users who means for Dynatrace much more than just a ticket number.