The issue of submitting comments on problems through the API, while integrating Dynatrace with other ITSM solutions, raises some questions.
One of them is that using the API through a single token delivers comments always as the same user.
What would be interesting is to be able to submit comments as a certain user. This of course raises some issues, namely under the authentication/authorization umbrella...
My best approach at the moment seems to be generating a token for each user, and then using it accordingly. It's cumbersome but might work.
Has anyone dealt with this and have a more elegant/better solution?
Antonio Sousa
