Dynatrace Managed installation: Error reading S/MIME message

[dynatracecourse]

Dear Dynatrace Team,

I am getting below error when installing dynatrace installer on the on-premise server so can you please advise me the reason behind this error message. I copied this command from the official dynatrace website given here: 

https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/installation/set-up...

wget -qO dt-root.cert.pem https://ca.dynatrace.com/dt-root.cert.pem; wget -qO dynatrace-managed.sh.sig https://mcsvc.dynatrace.com/downloads/signature?filename=$(grep -am 1 'ARCH_FILE_NAME=' dynatrace-managed.sh | cut -d= -f2 |sed 's/.tar.gz$//'); openssl cms -inform PEM -binary -verify -CAfile dt-root.cert.pem -in dynatrace-managed.sh.sig -content dynatrace-managed.sh > /dev/null
grep: dynatrace-managed.sh: No such file or directory
Error reading S/MIME message
140656813037456:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:707:Expecting: CMS

[Radoslaw_Szulgo · Accepted solution]

You need to adjust the command to your installer file name. I believe you have downloaded the installer file with a different file name. 

Also, in the email you should have received complete instruction to copy and paste. The procedure in the docs is an overview. 

[MariettaAlmeida]

Hi all, have a similar problem on linux but mine says:

error reading s/mime message

...........

error: S/mime signature is missing

what is the problem ?

[Peter_Youssef]

Hi @dynatracecourse 

1. Upon receiving Dynatrace license email, you have to copy the provided commands in order, once completed without issue you will get the installation result and can customize the cluster configurations.
2. in case you have issues with provided https command, try to download the installer again and upload it to the intended server.
3. make sure you have root privileges to execute the commands. 
4. if you have issue with installer signature check, try to bypass it.
5. you can ask server admin to install valid ssl cert on the first cluster node, test the command execution after having valid ssl certificate.

Thanks.