17 Jun 2022
08:46 AM
- last edited on
16 Jun 2023
12:27 PM
by
Karolina_Linda
Hello,
If we lose access to our Managed environment and cannot sign in (as well as not having access to cluster admin email) is there a way for Dynatrace support to assist in the recovery of the environment? We are using LDAP credentials for login.
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17 Jun 2022
09:02 AM
- last edited on
19 Mar 2025
10:19 AM
by
MaciejNeumann
Hi,
Here are two doc links that might help:
The second ink guides you to an email where you can reach Dynatrace ONE if you can't get it working.
I hope that helps, and good luck!
17 Jun 2022 07:31 PM
If you are using LDAP for group management, you can add a user to to an LDAP group that has "Cluster administrator" permissions.