Lost access to Dynatrace environment

[jwest03]

Hello,

If we lose access to our Managed environment and cannot sign in (as well as not having access to cluster admin email) is there a way for Dynatrace support to assist in the recovery of the environment? We are using LDAP credentials for login.

[kurt_aigner]

Hi,
Here are two doc links that might help:

• Manage users and groups with SAML in Dynatrace Managed | Dynatrace Docs
• https://www.dynatrace.com/support/help/get-started/troubleshoot/login-issues

The second ink guides you to an email where you can reach Dynatrace ONE if you can't get it working.

I hope that helps, and good luck!

[mgome]

If you are using LDAP for group management, you can add a user to to an LDAP group that has "Cluster administrator" permissions.

[AntonioSousa · Accepted solution]

@jwest03,

This is a case where you should contact Support directly.