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Managed offline license activation process

Dynatrace Participant
Dynatrace Participant

Hi, can we please clarify the managed license activation process in the relevant documentation as currently it is somewhat unclear. The install doc states you need the license to be available when installing a cluster but doesn't discuss the activation process in any detail.

From recent experience - after you install the seed cluster node using the supplied license you can activate the license from the CMC which takes you to an external registration URL.

This allows you to generate an activated version of the license which then needs to be applied to the cluster. The activated license is sent to nominated recipients via email.

What is not clear is what happens at this point for air-gapped managed deployments. They will not have internet access to the registration portal URL so this will fail - Is there an equivalent internal URL available linked to the managed cluster or does another(form-based) process have to be followed to activate the license?





Dynatrace Guru
Dynatrace Guru

To clarify - this is only relevant for a small subset of users running Dynatrace Managed offline (aka air-gapped) mode. We're in contact with those users and will provide instructions on handling this. More detailed documentation on this may come in the future, hope still this year. 

Indeed a registration URL is an external internet resource. A user has to reach it from the browser that has access to the internet. By no means this puts a requirement for a backend network connection between a cluster and the internet resource. 

Senior Product Manager,
Dynatrace Managed expert

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